Frequently Asked Questions
Everything you need to know about the world's most aggressive mountain bikes.
How long does it take to assemble my bike once it arrives?
All Evil bikes arrive 90% assembled. You will typically need to install the handlebars, front wheel, and seatpost, then perform a basic safety check. We recommend a professional shop assembly to ensure your warranty remains valid.
What is the warranty policy on Evil frames?
We offer a limited lifetime warranty to the original owner against manufacturing defects on all framesets purchased through authorized dealers or directly from our site.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local tax laws.
Can I return a bike if it's not the right fit?
We accept returns on unridden bikes in their original packaging within 30 days of delivery. Please note that return shipping fees and a restocking fee may apply.
How do I find the right frame size for my height?
Each model page features a detailed 'Geometry & Sizing' chart. If you are between sizes, we generally recommend sizing up for stability or sizing down for a more flickable, playful ride.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for customers located in the United States.